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Govt Shipping Office

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Modernizing the Government Shipping Office with an Integrated Digital System

Facing the challenges of outdated, manual processes for the issuance of Continuous Discharge Certificates (CDC), the Government Shipping Office, Chittagong needed a digital overhaul. UnlockLive IT delivered a comprehensive online system that automated the entire application and payment workflow, utilizing a PHP backend for reliability and an Angular frontend for a user-friendly interface. This digitization resulted in a more transparent and efficient process, reducing wait times and enhancing accessibility for service seekers. The Government Shipping Office experienced improved service delivery, directly impacting the well-being of seafarers and their families across the nation.

Task: Build a software for modern workforce management with user-friendly features.
Strategy:

Brand Strategy, Ux Strategy

Client Info:

Govt. Shipping Office

Tools Used:

PHP, MySql, HTML, CSS, JavaScript

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Challenges

The main challenges of personnel management systems are:

  1. 1 Outdated Manual Processes: Cumbersome, paper-based methods slow down the issuance of CDCs and increase error risks.
  2. 2 Long Wait Times and Limited Accessibility: Delays in certificate delivery impacting seafarer employment, compounded by difficulties in accessing the system from remote or international locations.
  3. 3 Transparency Issues: Lack of updates and real-time tracking for applicants, leading to uncertainty and frustration.
  4. 4 Data Security and Integrity: Ensuring the security and accuracy of vast amounts of personal and professional seafarer data.
Solutions

Some of the common solutions in standard employee management software are:

  1. 1 Robust PHP Backend : Implementing a stable PHP backend to enhance data management and user interaction.
  2. 2 Automated Workflow and Enhanced User Interface: Digitizing and automating the entire application process, paired with a clear, intuitive interface to minimize errors and improve user experience.
  3. 3 Secure Data Management: Utilizing advanced security protocols to protect sensitive information and ensure compliance with data protection regulations.
Impact
  1. 1 Increased Efficiency and Improved Accessibility: Automation speeds up processing, enabling seafarers to apply and renew CDCs from anywhere, enhancing service delivery.
  2. 2 Enhanced Transparency and Reduced Administrative Burden: Real-time application tracking increases transparency, while digital processes decrease workload and operational costs.
  3. 3 Greater Job Mobility for Seafarers: Quicker and more dependable issuance of CDCs improves seafarers' ability to meet employment timelines, boosting career mobility.

By detailing these elements, the narrative for the Government Shipping Office’s project highlights how UnlockLive IT’s implementation of a digital system for CDC issuance effectively transformed a previously inefficient process. This transformation not only optimized operational performance but also had a significant positive impact on the lives of seafarers and their families, showcasing the broader social benefits of digital innovation in government services.

Tags : Application, Branding, Digital

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