What services does UnlockLive IT offer?
We offer 13 dedicated services across four practice areas: AI & Data (AI Agent Development, Custom RAG, MCP Server Development, AI/ML Development), Software Engineering (Custom SaaS, Next.js, Python/FastAPI, Custom Web Applications, Custom Software Development, Mobile App Development), Cloud & DevOps (AWS/DevOps Services), Security (Cybersecurity & AI Security), and E-Commerce (Headless E-Commerce Development).
Where is UnlockLive IT based?
Project management, architecture, and client-facing leads are in our Toronto, Canada headquarters. Full-time engineering is in our Mirpur DOHS office in Dhaka, Bangladesh. All work is run through Toronto accountability with real-time communication during North American business hours.
What size of project do you typically take on?
Anything from a focused $25,000 internal tool or MVP through to multi-year, $2M+ enterprise platform builds. Our most common engagement is a custom SaaS or AI product build in the $100,000-$300,000 range. We won't take on a project we don't think we'll deliver well.
How do engagements work?
Three engagement models. Fixed-price for tightly-scoped projects. Time-and-materials for product builds where requirements legitimately change. Dedicated team (most common) — a named team for a monthly fee with full Toronto PM management, ideal for ongoing product development. Every engagement starts with a paid 1-2 week discovery sprint that produces a written quote.
How long does a project usually take?
Internal tools and tight MVPs: 8-14 weeks. Mid-sized custom platforms: 4-8 months. Enterprise platforms with deep integrations: 9-18 months in multiple releases. We ship a working staging environment within the first 2-3 weeks of every engagement so you see real progress, not slide decks.
Do you work with non-Canadian clients?
Yes. About 65% of our clients are in the United States, with the rest split across Canada, the UK, Australia, and the EU. Our Toronto-based PMs work North American business hours, and contracts can be with our Canadian or our Bangladesh entity depending on your tax / data-residency preferences.
Can you take over a stalled project from another vendor?
Yes — about 25% of our incoming work is rescuing a project that stalled with another vendor. We start with a paid technical audit (typically 1-2 weeks), produce a written assessment of the codebase and the realistic options, and then propose a rescue plan. The audit fee is fixed regardless of whether you continue with us.
What's your experience with AI products?
About 60% of our 2025-2026 work involves AI features — copilots, RAG search, agentic workflows, document extraction, fine-tuning, and AI-native SaaS. We have dedicated practice pages for AI Agent Development, Custom RAG Development, MCP Server Development, and AI/ML Development. We won't bolt AI onto a product just because it's trendy — we'll honestly tell you when AI doesn't help.